Privacy policy

PRIVACY POLICY (issue 1; 13 August 2021)

 

 

Introduction

Respecting individuals’ rights to their personal data is really important to us.

This Privacy Policy explains what we do with your personal data, whether we are providing you with a service, receiving a service from you, or you are simply visiting our website.

It describes how we collect, process and use your personal data, and how, in doing so, we comply with our legal obligations to you.

 

Personal data we collect

Website users

When you visit https://www.eatenalive.co.uk (the Site), we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. 

Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

Client data

If you are a client, we need to collect and use information about you or individuals in your organisation in the course of providing you with our services. 

When you access our website we will also collect certain data from you.

Supplier data

We need a small amount of information from our Suppliers to ensure that things run smoothly. We need contact details of relevant individuals at your organisation so that we can communicate with you; we also need other information such as your bank details so that we can pay for the services you provide (if this is part of the contractual arrangements between us).

When you access our website we will also collect certain data from you.




How we collect your personal data:

Website users

“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

“Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

“Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.

Client data

We collect personal data directly from you, from third parties and other limited sources and when you access our website or read or click on an email from us.

Supplier Data

We collect your personal data during the course of our work with you. When you access our website or read or click on an email from us, we may also collect certain data automatically or through you providing it to us.

 

How do we use your personal data?

Website users

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

  • Communicate with you;

  • Screen our orders for potential risk or fraud; and

  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

  • We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

 

Client data

The main reason for using information about clients is to ensure that the contractual arrangements between us can properly be implemented so that the relationship can run smoothly. 

Supplier data:

The main reasons for using your personal data are to ensure that the contractual arrangements between us can properly be implemented so that the relationship can run smoothly, and to comply with legal requirements.

 

Sharing you personal data

We may share your personal data with third parties to help us use your personal data, as described above. 

Finally, we may also share your personal data to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

 

Your rights

You have the following rights in relation to your data:

  • Right to access – the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is manifestly unfounded or excessive. Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.

  • Right to correct – the right to have your data rectified if it is inaccurate or incomplete.

  • Right to erase – the right to request that we delete or remove your data from our systems.

  • Right to restrict our use of your data – the right to ‘block’ us from using your data or limit the way in which we can use it.

  • Right to data portability – the right to request that we move, copy or transfer your data.

  • Right to object – the right to object to our use of your data including where we use it for our legitimate interests.

To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your data (where consent is our legal basis for processing your data), please contact us via hello@eatenalive.co.uk. 

 

Data retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

 

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. 

 

Contact us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail or by mail using the details provided below:

Store: Arch 18 London Stone Business Estate, London, SW8 3QR

Get in touch on hello@eatenalive.co.uk